Machine downtime costs time and money. Through preventive analysis of the machine’s condition and notification of circumstances that may lead to downtime, you can identify and remedy malfunctions as well as issues concerning the programming of CNC programs. Our service technicians remotely access your machine control via an encrypted and authenticated open VPN tunnel, enabling the elimination of faults or the rendering of support for your on-site staff. We use the reliable and very secure industrial remote maintenance platform in the Talk2M cloud.

For example, a targeted spindle analysis allows us to immediately identify whether bearing failures are imminent. Even after an inconspicuous crash that caused the failure of a component, with our service management the production of a new part can begin immediately. Our Service Remote Center (SRC) automatically triggers the order. An assembly appointment will then be arranged with you.

Remote diagnostics not only enables faster and more efficient service deployment planning and implementation, many times these measures can be avoided altogether. 

With our web-based service management, you can significantly reduce your production costs and thus minimize the LCC (Life Cycle Cost).